Anew Hotels & Resorts — Green Point
May 2025 – September 2025
Receptionist / Senior Night Manager. Front desk operations, guest enquiries, reservations, night audits, daily revenue reconciliation and guest complaint handling.
A little about me
People-focused. Detail-driven. Proud of the guest experience.
I am Siyamzukisa Mateza, a hospitality professional based in Cape Town, with more than seven years of experience across front desk operations, guest relations and night audit in hotel environments. My background includes welcoming guests, managing check-in and check-out, responding to enquiries, supporting reservations, resolving guest concerns, reconciling daily revenue and assisting with front office administration.
Throughout my experience with Anew Hotels & Resorts, DoubleTree by Hilton and Road Lodge within the City Lodge Hotel Group, I have developed a practical understanding of the standards, teamwork and attention to detail that help a hotel run smoothly. I value professionalism, clear communication, adaptability and treating every guest with respect.
My passion & vision
I am passionate about creating welcoming, seamless and memorable guest experiences. My vision is to keep growing within Front Office Operations and Night Audit, contribute to high-performing hotel teams, and uphold service standards that make guests feel recognised, respected and eager to return. I aim to bring reliability, a calm approach to challenges and a genuine commitment to hospitality wherever I work.
Core strengths
What I bring to the team
Front Desk Operations
Guest Relations & Enquiries
Check-in & Check-out
Night Audit & Cash Reconciliation
Guest Complaint Resolution
Front Office Administration
Hotel PMS & Booking Systems
Team Support & Training
Communication & Multitasking
Career highlights
Experience built on service
DoubleTree by Hilton — Cape Town
March 2024 – February 2025
Front Office Assistant (Intern). Supported guest arrivals and departures, front desk operations and guest enquiries in line with Hilton brand standards.
Road Lodge — City Lodge Hotel Group
November 2017 – November 2023
Receptionist / Reservations / Night Manager. Managed arrivals, departures, reservations, group bookings and daily reporting, while supporting and training colleagues.
Systems & Training
Professional toolkit
Experience with Lodgix PMS, Opera Cloud, Opera Xpress PMS, OnQ Property Management System and Microsoft Word, Excel and Outlook. Holds Service Management, NQF Level 5.